Policies

Hidden Hills Broken Bow Cabins Guest Policies

Small dogs are welcome ONLY at the broken bow cabins marked “Pet-friendly”. There is an extra $15 per night charge for pets at our pet friendly cabins, this charge will automatically calculate to your reservation when you choose that you are bringing a pet. Please bring your pets bedding and don’t allow them on the furniture.

No smoking inside cabins. There will be a fee of no less than $100 for smoke odor removal if we smell smoke and we will smell it.

2 night minimum- 3 nights minimum on holiday weekends and during Christmas, Thanksgiving, and Spring break.

  • Reservation guaranteed with credit card. We accept MasterCard, Visa, American Express and Discover. A (50% of your first night before taxes) non-refundable deposit will be charged to your credit card when your reservation is confirmed. THE REMAINING BALANCE WILL BE CHARGED TO THE CREDIT CARD ON FILE 14 DAYS BEFORE YOUR ARRIVAL.
  • Reservations for 2 or more broken bow cabins require the first night paid in advance. This non-refundable charge will be made to your credit card when reservations are confirmed, this first night paid is non-refundable.
  • Reservations for more than 5 nights also will be charged the first night in advance when your reservation is confirmed
  • Credit cards are charged 14 days prior to visit. If you need to change your card, please do so before the 14 day mark by calling or emailing us.
  • There will be a $25 fee for date changes made at least 14 days before your arrival. Adding days to your stay will not incur the $25 fee.
  • Cancellations and date changes made WITHIN 14 days of arrival may be charged the full reservation fee if we are unable to rent the cabin.
  • Cancellations or date changes must be confirmed by the manager sending you a confirmation via email. Messages left on answering machines, e-mails un-responded to, and cell phone voice mail service are not reliable means of communication. You must email your cancellation request and get a confirmation back stating we have received your cancellation.
  • We are not able to give refunds due to bad weather and/or early departure.
  • 3pm check in Monday-Saturday on 1-4 bedroom cabins, 4:00 pm on Sunday and everyday in our 5 or more bedroom cabins is 4pm. (We are sorry for the inconvenience but check in/out times must remain firm so that our staff will have the appropriate time needed to get the cabin ready for you or our next guest.) The nature of our rentals do not allow us to operate like a hotel and allow early/late check in or out, it takes several hours to properly clean a cabin. Check out is 11 am.
  • Missing items/damages will be charged to guest account.
  • Overcrowding of the cabins or having more guests than detailed in the original reservation will result in extra charges.
  • Owner/management are not liable or responsible for damages/losses to guest property or person.
  • Additional cleaning or pet hair removal will require an extra charge. PLEASE DO NOT ALLOW YOUR PET IN THE HOT TUB.
  • There will be a charge of no less than $25.00 for mailing your personal belongings to you.
  • No tents or RV’s without permission of management.

Broken Bow Cabins Privacy Policy:

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Security Policy:

Our booking engine, SuperINN.com uses a VeriSign Extended Validation SSL which gives Web site visitors an easy and reliable way to establish trust online. Only SSL Certificates with Extended Validation (EV) will trigger high security Web browsers to display a green address bar with the name of the organization that owns the SSL Certificate and the name of the Certificate Authority that issued it. The green bar shows site visitors that the transaction is encrypted and the organization has been authenticated according to the most rigorous industry standard. This is the best way to reserve your next stay at one of our broken bow cabins. Call us today!